Refund Policy
For BurtsBees customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to burtsbead.shop.
BurtsBees: refund timing
Customers using burtsbead.shop can rely on the following BurtsBees guidance about refund timing. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
Our approach at BurtsBees to condition of returns
BurtsBees publishes this condition of returns guidance for customers using burtsbead.shop. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
Our approach at BurtsBees to exceptions
Customers using burtsbead.shop can rely on the following BurtsBees guidance about exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
BurtsBees: order problems
Customers using burtsbead.shop can rely on the following BurtsBees guidance about order problems. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
Our approach at BurtsBees to starting a request
This starting a request section covers orders and visits through burtsbead.shop for BurtsBees. A return or exchange begins when you, contact us at Support@burtsbead.shop before sending the item. Once the request is approved, BurtsBees will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
What BurtsBees customers should know about eligibility
The following eligibility guidance applies to the BurtsBees storefront at burtsbead.shop. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
Our approach at BurtsBees to support
The following support guidance applies to the BurtsBees storefront at burtsbead.shop. For return or exchange assistance, contact Support@burtsbead.shop or 870-392-6004.
Merchant Information
Business name: BurtsBees
Brand name: BurtsBees
Email: Support@burtsbead.shop
Phone: 870-392-6004
Physical address: 427 S Hunter St, Farmington, Arkansas, 72730, United States